Delivery

What shipping options does Frabelle Marketplace offer?

Frabelle MarketPlace offers only regular shipping method that will be available from Frabelle's In-House Delivery. We can only deliver within Metro Manila.

Can I use multiple shipments for a single order?

No, one address is required per order.

How much is the delivery fee?

If the amount ordered is below Php 2,000, delivery fee is Php 150. Any order above Php 2,000, shipping rate will be free.

When can I get my order?

There will be a 3-day lead time for delivery and pick up.

What are your delivery hours?

You will receive a notification the day before or on the day of the delivery date with the expected time of delivery of the products.

What areas do you deliver?

We deliver within Metro Manila only for now.

I'd like to save on delivery fees. Can I pick up my order instead?

Yes, we do have 2 pick-up points. One is in Frabelle Marketplace (08.00am-05.00pm) 1051 Northbay Blvd, Navotas City, 1485 Metro Manila and another one Frabelle I (11.00am-06.00pm), 109 Rada Street, Legaspi Village, Makati City, 1229 Metro Manila.

What if I am not home to accept my delivery?

Once you receive a text notification, please notify that you will not be home to accept it and ask when will it be delivered again. If you do not notify us in advance and the delivery is arranged, please re-schedule the delivery with our customer service...

How do I track my order status?

You can track your order on the website. View the order and order status will be posted.

What's the minimum order to avail for free delivery?

Any order above Php 2,000, shipping rate will be free.

Can I change the delivery address of my order?

Yes, you may send a message to our customer service via live chat to inform your change of delivery address. Changes should be made the day before the delivery.

Can someone else pick-up an order for me?

Yes, just present an authorization letter and valid ID of the customer and the person who will pick up the order.

Do you deliver outside Metro Manila?

No, we only deliver within Metro Manila for now.

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